Meet the experts. Our speakers are experienced professionals who are changing the narrative within their own organizations with innovative approaches to consumer engagement.

Alexis Bonnell

Division Chief, Applied Innovation & Acceleration for the U.S. Global Development Lab at USAID
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Session
Going Blockbuster
Bio

Alexis Bonnell, Division Chief, Applied Innovation & Acceleration for the U.S. Global Development Lab at USAID, has more than 20 years of experience in management and communications. Over her career, she has developed and delivered over $1 billion of humanitarian and development programming in over 25 conflict, post-conflict and emergency countries, in almost every public and private sector from education to stabilization, for more than 30 international bilateral donors, 10 U.N. agencies and the military.

Ms. Bonnell has held positions with every side of development including implementers, donors, policy makers and beneficiaries. After years of working overseas, she returned to the United States with USAID as the senior adviser on business transformation and knowledge management. She then served as the chief of engagement for the Office of Education, where she helped shape the USAID education strategy.

Prior to her career in development, Ms. Bonnell worked as director of marketing for the Internet Trade Association, where she helped Wall Street and the corporate world understand the impact that the Internet, innovation and technology would have on business, customers and society. She is co-author of the book Get your Dream Job.

Tony Cancelosi

President and CEO, Columbia Lighthouse for the Blind
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Session
Accessibility and Inclusion
Bio

Anthony J. (Tony) Cancelosi, K.M. was appointed President and CEO of Columbia Lighthouse for the Blind (CLB) in September 2005.

Under his leadership, CLB is refocusing its priorities to better serve the needs of the residents living in Maryland, D.C., and Virginia who are blind or visually impaired. To accomplish this goal, Mr. Cancelosi is expanding CLB’s strategic partnerships within the greater Washington, D.C. metropolitan area and forging alliances with other blindness and disability organizations, both regionally and nationally. Mr. Cancelosi represents CLB on the District of Columbia’s Workforce Investment Council, the Northern Virginia Workforce Investment Board, and Montgomery County’s Commission on People with Disabilities.

In addition to serving on CLB’s Board of Directors, Mr. Cancelosi is on the board of directors of the DC Police Foundation, serves as Secretary of the Providence Health Foundation, is President Emeritus of the Association for Corporate Growth, serves on the Executive Committee of the National Cherry Blossom Festival, and he is Co-Chair of the Capitol Network Veterans Engagement Board. Mr. Cancelosi was the 2013 Lido Civic Club of Washington, DC: Man of the Year. In 2015, DC Councilmember Anita Bonds awarded Mr. Cancelosi with the Community Cornerstone Award.

Scott Clarke

Vice President, MAXIMUS
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Session
Digital Communication for Access and Participation
Bio

Mr. Clarke brings more than 20 years of experience to MAXIMUS Federal, where he serves as Vice President of Contact Center Services. He supports multiple large contact center projects for government agencies, including the Social Security Administration (SSA) and the Veterans’ Administration (VA). Throughout his career, Mr. Clarke has had direct responsibility for complex enterprise level technology programs with strategic and operational management of solution architecture, contact center management, consulting, application management, vendor management and customer relations. Prior to joining MAXIMUS Federal, he worked at Verizon and Randstad. Mr. Clarke earned a bachelor’s degree in business administration from James Madison University and holds certifications for PMP, ITIL v3 and Lean Six Sigma Yellow Belt.

Susannah Fox

Former Chief Technology Officer at U.S. Department of Health and Human Services
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Session
Health and Technology Megatrends: How You Can Anticipate the Future and Innovate
Bio

Susannah Fox helps people navigate health and technology. With clear dedication for the health care system, she has targeted making the system better for the patients that depend upon it throughout her career. She advises companies and nonprofits about how to stay close to their customers and become learning organizations.

She recently served as the Chief Technology Officer of the U.S. Department of Health and Human Services (HHS). She was responsible for helping HHS harness the power of data and technology to improve the health and welfare of the nation. As CTO, Susannah created opportunities for entrepreneurship and innovation across the Department’s 27 divisions and 80,000+ employees. See this Washington Post article to learn more about her role at HHS, and watch this speech to see her explain how space for innovation is created at a federal agency.

From September 2014 – May 2015, Susannah was the Entrepreneur in Residence at the Robert Wood Johnson Foundation after 14 years at the Pew Research Center, where she directed the health and technology portfolio.

Susannah serves on the board of Cambia Health Solutions, based in Portland, OR. She is a member of the Advisory Committee for the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution, as well as a member of the Founder’s Circle for the Society for Participatory Medicine.

Greg Gershman

CEO/Founder of Ad Hoc LLC
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Session
Digital Communication for Access and Participation
Bio

An experienced software developer and entrepreneur, Greg’s career has included work in both startups and government. Greg’s experience as a Presidential Innovation Fellow and as part of the “tech surge” that fixed HealthCare.gov after its troubled launch, and his belief that small, smart teams of developers can improve how government delivers services, led him to co-found Ad Hoc.

Maria S. Gomez, R.N., M.P.H.

President and CEO, Mary’s Center
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Session
Effective Community Engagement Starts with a Never-Ending Cycle of Listening to Our Workforce
Bio

Maria S. Gomez is the founder of Mary’s Center, a Community Health Center providing health care, education and social services in the DC metropolitan area. The goal of Mary’s Center is to provide healthcare early and throughout the individuals’ lifecycle, support families and individuals in their own community, and guide individuals to move up the economic ladder through education and training opportunities. Under Ms. Gomez’s leadership, Mary’s Center has grown from an initial budget of $250,000 serving 200 participants in a basement in 1988 to an annual budget of $52 million serving over 40,000 individuals at eight locations in the District of Columbia and Maryland.

Ms. Gomez has received numerous important local and national recognitions, including the 2012 Presidential Citizens Medal, the nation’s second-highest civilian honor. She was named to El Tiempo Latino’s 2017 Powermeter 100 class, and has also received the DC Dental Society Foundation Humanitarian of the Year Award, the Washington Business Journal Women Who Mean Business and Minority Business Leader Awards, the Hispanic Heritage Foundation Healthcare Award, the Washington Post Award for Excellence in Nonprofit Management, and the Washingtonian of the Year award, among others.

Kinte Ibbott

Vice President, MAXIMUS Center for Health Literacy
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Session
Opening Remarks
Bio

Kinte Ibbott is an accomplished public health leader with more than 16 years of health communications experience consulting to government agencies, nonprofits, industry and commercial organizations. Mr. Ibbott leads the MAXIMUS Center for Health Literacy and manages a team of health communication experts, researchers, writers, graphic designers, translators, and digital and social media experts who work to develop communications that improve public health programs, empower consumers and foster healthier communities. In addition to his role at MAXIMUS, Mr. Ibbott serves as an Adjunct Professor in the Department of Health Systems Administration at Georgetown University.

Joel D. Jackson

Manager, Education & Training, Department of Diversity, Inclusion & Equity, University of Chicago Medicine
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Session
Our CLAS Story: From Strategy to Integration
Bio

Joel D. Jackson is the University of Chicago—Medicine (UCM) Manager of Education and Training in the Department of Diversity, Inclusion and Equity.  He coordinates the hospital’s cultural competence training strategy and is the lead facilitator of the UCM 18-Hour Cultural Competence Course.

Joel received his Bachelor of Arts in 2000 as the first male to major in Women’s Studies at Washington University in St. Louis.  He also has over 15 years of experience working in social justice, facilitating anti-oppression training and serving in the field of HIV prevention.  Prior to moving to Chicago 3 years ago, he lived in St. Louis, MO and worked for 2 years at the Barnes-Jewish Hospital, Center for Diversity & Cultural Competence.

Joel really enjoys the work that he does with the University of Chicago Medicine.  He views himself as another care partner helping to enhance quality health care and contributing to a legacy of positive growth, inclusion and health equity for the greater Chicago community.

Sue Marsh

Head of Customer Experience, Centre for Health and Disability Assessments (Operated by MAXIMUS)
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Session
Community Outreach and Citizen Engagement
Bio

As the Head of Customer Experience for the Centre for Health and Disability Assessments, Sue Marsh advises on process improvements that make things better for customers. From recruitment to accessibility, training to communication with our customers, she works to bring lived experience into health and disability assessments. As a lifelong campaigner for patient centred healthcare and disability issues, Sue has transformed the way disability issues are seen in the UK. Previously producing the first online platform for long term sick and disabled people to achieve political change through evidence based research projects, Sue pioneered change led by disabled people themselves. Her goal is to ensure that all people with disabilities can access services, affect change and speak in their own voice. Ms. Marsh was a contributor to The Guardian and the Journal for Poverty and Social Justice. Among her awards are HSJ Most Inspirational Women in Healthcare, the DNS influence index, the O.A. Denly Memorial Award, and South East Campaigner of the Year. She is an honors graduate of the University of Leicester.

Melinda Metteauer

Senior Vice President, MAXIMUS
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Session
Community Outreach and Citizen Engagement
Bio

Melinda Metteauer is the Project Director for the Texas Enrollment Broker and Texas Health Steps Outreach and Informing contract at MAXIMUS. She has been involved with Texas Health and Human Services for more than 30 years, first as an employee and later as a contractor with MAXIMUS. Her career has spanned direct client involvement as an eligibility case worker for Temporary Assistance for Needy Families (TANF), Food Stamps and Medicaid at the start of her career, to program and policy development and management in state eligibility programs, community outreach, volunteer management and indigent health care.

Thomas Romeo

General Manager, MAXIMUS U.S. Federal Services Segment
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Session
Closing Remarks
Bio

Thomas Romeo brings more than 30 years of government contracting and operations experience to MAXIMUS. Mr. Romeo joined MAXIMUS in 2011 and serves as the General Manager of MAXIMUS Federal where he is responsible for all operations, financial and business development activities for the Company’s U.S. federal business. Mr. Romeo has been integral in expanding the Company’s federal business line and broadening the client base that MAXIMUS serves, which has led to substantial growth.

Previously, Mr. Romeo was a Senior Executive for Accenture’s health and human services business. Before that, he worked for IBM for 25 years in various capacities in the company’s federal general government, education, healthcare, NASA, social services, financial services, and global business services portfolios. Mr. Romeo has extensive experience in government contracting and information technology.

Mr. Romeo earned his B.S. in accounting from the State University of New York, where he also earned his associate degree in applied science business administration. He holds an M.S. in management information systems from the University of Maryland, College Park.

Lisa Sandos

Health Literacy Program Manager, Diversity, Inclusion & Equity, University of Chicago Medicine
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Session
Our CLAS Story: From Strategy to Integration
Bio

Lisa Sandos is Health Literacy Program Manager at the University of Chicago Medicine (UCM). She manages the development of health literacy projects including the timely, complete delivery of plain language translations to UCM departments and programs. Ms. Sandos assists in the development and manages the implementation of quality improvement initiatives related to cultural competence, health literacy, inclusion, and health equity.

Ms. Sandos joined the University of Chicago Medicine Diversity, Inclusion and Equity Department in January 2014 as Project Manager and was later promoted to her current role in December 2015. She has helped with the implementation of a hospital-wide assessment based on Culturally and Linguistically Appropriate Services Standards. She was instrumental with helping UCM gain a leader designation from the Human Rights Campaign, Healthcare Equality Index. Her current position brings Ms. Sandos’ 10 years of diversity experience in corporate America together with more than a dozen years as a registered nurse in a variety of clinical settings.

Ms. Sandos resides in Chicago, Illinois. She enjoys exploring the city, listening to music and traveling across the country. She views herself as another care partner helping to enhance quality health care and contributing to a legacy of positive growth, inclusion and health equity for the greater Chicago community.

Lisa Simmons

Vice President, MAXIMUS
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Session
Community Outreach and Citizen Engagement
Bio

Lisa Simmons has worked to improve the lives of children and families through direct service, program management and advocacy for the past 22 years. Since joining MAXIMUS in 1996, she has consulted for and advised numerous private organizations and government agencies across the social service spectrum as they develop and administer human services public policy. As Vice President within MAXIMUS Human Services, she provides administrative, quality and performance management and operational support for programs in the areas of Temporary Assistance for Needy Families (TANF), Workforce Innovation and Opportunity Act (WIOA), Youth Services and Child Care. From efforts to outcomes, the innovative programs designed and implemented by Ms. Simmons drive results. Ms. Simmons is a graduate of Bowie State University – University System of Maryland.

Kelda Stetson

Federal Account Director, Granicus
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Session
Digital Communication for Access and Participation
Bio

Kelda Stetson is a Federal Account Director for Granicus, formerly GovDelivery, where she works to help government organizations connect with their audiences and drive digital programmatic outcomes. Kelda brings over 16 years of experience to Granicus, and during her tenure has held numerous roles in Account Management and Solutions Consulting. She is passionate about the role technology plays in creating a better citizen experience with government programs. Prior to joining Granicus, Kelda held various roles at Bank of America and Wells Fargo helping clients leverage technology to improve the customer experience and measure the success of important strategic initiatives. Kelda graduated with a double B.S. in International Business & Management and Economics from Dickinson College in Carlisle, PA. Kelda is a native of New Hampshire and now lives in Maryland with her husband and three adorable rescue dogs.

Felix Stump

Project Director, MAXIMUS
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Session
Community Outreach and Citizen Engagement
Bio

Felix Stump returned to Ticket to Work last year as the Project Director of the MAXIMUS Ticket Program Manager (TPM). He joined MAXIMUS and the Ticket to Work Program in 2004. After his experience recruiting and training Employment Networks, in 2008 he created what would become the department responsible for communications and education efforts for Employment Networks and Vocational Rehabilitation agencies. After three years as Deputy Project Director, Mr. Stump left the Ticket Program in 2014 to join another MAXIMUS project in support of the Debt Management and Collections System (DMCS) for the Department of Education, which provides assistance to federal student loan borrows in default. As a member of the Program Management Office, he led the organization’s Human Capital, Training, and Risk Management efforts before returning to the Ticket Program in June 2016.

Brandon S. Tate, MBA

Account Director, Rescue | The Behavior Change Agency
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Sessions
Real Talk for Engaging Targeted Audiences: Strategies for Audience Segmentation and Tailored Messaging, Digital Communication for Access and Participation
Bio

Brandon is a lead strategic planner and client services professional responsible for the development of multiple large-scale federally funded public health education campaigns for the Food and Drug Administration (FDA). As an Account Director with Rescue, a leading behavior change marketing agency, Brandon spearheads strategy, brand identity, creative development, research, and implementation for FDA’s tobacco prevention campaigns reaching diverse segments of at-risk populations including multicultural hip-hop teens, LGBT young adults, and American Indian and Alaska Native youth. As an early member of the This Free Life team, Brandon led development of the brand and marketing strategy before launch and supported development of foundational key audience insights through early formative research. Brandon has extensive experience working with diverse communities to achieve public health goals. Prior to his current role, he spent more than 10 years of in a variety of fields including nonprofits, political campaigns and private sector companies. Before earning his MBA at San Diego State University, Brandon was named one of San Diego’s Top 15 Leaders Under 30. Prior presentations include World Social Marketing Conference; National Conference on Tobacco or Health; LGBT Week Marketing, Advertising, and Media Conference; and CDC’s National Conference on Health Communication, Marketing, and Media.

 

Madison West

Senior Manager, MAXIMUS Foundation and Corporate Social Responsibility
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Session
Navigating the High C’s
Bio

Ms. West serves as the Senior Manager of the MAXIMUS Foundation and Corporate Social Responsibility, working to ensure that MAXIMUS contributions and partnerships make a positive impact in the communities where the Company serves. Pivotal to extending the Company’s mission, Ms. West manages philanthropic and corporate social responsibility initiatives, including sustainability assessment reporting, disaster relief and philanthropic support, as well as employee engagement. During her tenure at MAXIMUS, the Foundation has seen a notable increase in funding and has received a variety of honors including the Oral Health Champion award from Mary’s Center in Washington, D.C. and Top Corporate Business Leader award from Best of Reston in Virginia.

Ms. West pursues her philanthropic passion by serving on the Board of Trustees for Dreams for Kids DC and the Mooreland Hill School, and as a class agent for the Hotchkiss School. Prior to joining MAXIMUS, Ms. West worked in nonprofit program management. Ms. West is a graduate of Johns Hopkins University.

James Williams

Director, Diversity, Inclusion and Equity Department, The University of Chicago Medicine
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Session
Our CLAS Story: From Strategy to Integration
Bio

James Williams Jr. joined the University of Chicago Medicine (UCM) in 1988 as part of the finance team serving in patient accounts, transplant, and admission services before joining supply chain and helping to start the Business Diversity Office. In 2013, James was tapped to launch the Diversity, Inclusion and Equity Department for the Medical Center. In this role, he is responsible for leading the execution of the first enterprise-wide Diversity and Inclusion strategy focused on transforming UCM to a more diverse, inclusive, and culturally competent organization delivering high-quality, equitable care to all patient populations. The department’s most recent work focuses on integrating equity into the operational frameworks of quality, patient experience, human resources, and lean management. James shares this work with national audiences and is a member of the American College of Healthcare Executives. James is a graduate of DePaul University where he focused on Leadership and Strategic Change Management.

Joan Winchester

Director, MAXIMUS Center for Health Literacy
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Session
Community Outreach and Citizen Engagement
Bio

Joan Winchester is a writer and researcher at the Center for Health Literacy. She specializes in writing in plain language for print and web content and developing and conducting consumer testing. She leads the Center Writing Team and provides group training and presentations on plain language, health and health insurance literacy and consumer testing. Before joining the Center, Ms. Winchester was a Reading Specialist in Alexandria, Virginia, where she received the Alexandria Chamber of Commerce Excellence in Education Award.