Jonathan Rubin, MA

U.S. General Services Administration (GSA), Digital Government Division

Jonathan Rubin believes that a little User Experience can make government work a lot better. He is program manager for the DigitalGov User Experience Program at the U.S. General Services Administration.

He leads a team of experienced and budding User Experience professionals in changing the way the federal government looks at User-Centered Design. By providing training, a vibrant community and test support, they’ve helped more than 100 federal teams large and small improve their user experience, including the U.S. Army, IRS, U.S. Census and NASA.

Jon is a Certified Usability Analyst (CUA) through Human Factors International. He has a master’s degree in journalism from Northwestern University’s Medill School of Journalism and a BA in English from the University of Rhode Island. He is co-chair of the Federal User Experience Community of Practice, and past board member of the DC Chapter of the User Experience Professionals Association.


Jonathan Rubin, MA

Katherine Spivey, MA

User-Useful Government Websites: Intersection of User-Centered Design and Plain Language

See abstract

2015, User Experience, Websites