Jonathan Rubin, MA

U.S. General Services Administration (GSA), Digital Government Division

Jonathan Rubin believes that a little User Experience can make government work a lot better. He is program manager for the DigitalGov User Experience Program at the U.S. General Services Administration.

He leads a team of experienced and budding User Experience professionals in changing the way the federal government looks at User-Centered Design. By providing training, a vibrant community and test support, they’ve helped more than 100 federal teams large and small improve their user experience, including the U.S. Army, IRS, U.S. Census and NASA.

Jon is a Certified Usability Analyst (CUA) through Human Factors International. He has a master’s degree in journalism from Northwestern University’s Medill School of Journalism and a BA in English from the University of Rhode Island. He is co-chair of the Federal User Experience Community of Practice, and past board member of the DC Chapter of the User Experience Professionals Association.

Resources

Jonathan Rubin, MA

Katherine Spivey, MA

User-Useful Government Websites: Intersection of User-Centered Design and Plain Language

Slides
See abstract

2015, User Experience, Websites