Nonverbal Communication: It’s Not What You Say, It’s How You Say It

Nancy Vera, MS | Salon 6

Communications Manager, MAXIMUS



Communication is essential to understanding and connecting to the world around us. This session explores ways in which nonverbal communication can either help or hinder your ability to get messages across to consumers.

Focusing on how to improve communication, this session offers a fun way to punctuate your communication through the targeted use of nonverbal communication skills. Discussion topics include:

  1. The effects of context, body language, and cultural differences on communication
  2. Strategies for ensuring congruent delivery of verbal and nonverbal messages
  3. Techniques for addressing body language in professional settings


Learning objectives:

  • Understand basic rules of verbal and nonverbal communication
  • Identify techniques to adapt nonverbal communication to produce clearer messages
  • Learn how to reduce potential nonverbal barriers to communication



Improving communication