Communicating Access to Coverage

Moderated by Helen Osborne, MEd, OTR/L  | Salon 3

President, Health Literacy Consulting



  • Sophie Stern, MPH, Enroll America
  • Brent Walker, c2b solutions
  • Linda Wharton-Boyd, PhD, DC Health Benefit Exchange Authority (DC HBX)



While millions of consumers are gaining access to health care coverage, others remain uninsured and unfamiliar with health insurance and the health care system. This discussion panel will focus on strategies to effectively communicate access to health care coverage to beneficiaries.


Learning objective:

  • Explain best practices for communicating access to health care coverage to beneficiaries



Enhancing consumer experience